Policy | Phlebotomy on Wheels

1. Introduction

Phlebotomy on Wheels (“POW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This policy describes what data we collect, how we use it, your rights, and our service terms.

2. Information We Collect

We may collect the following categories of information:

1: Personal Data:

Name
DOB
phone
email
address

2: Health Information:

Required for lab draws/orders

3: Insurance & Payment Data:

4: Usage Information:

Device/browser type
IP address
location (with permission)

5: Communication Preferences:

Email/text opt-ins

3. How We Use Your Information

We use your information to:

Schedule and deliver phlebotomy services
Process payments, confirm identity, and submit labs
Comply with medical and legal standards (e.g., HIPAA)
Send appointment reminders, updates, and optional marketing
Improve service quality and system functionality

4. Communication Consent

By using our services, you agree to receive appointment reminders, updates, and essential service notifications via text or email. Marketing or promotional messages are only sent if you opt in. You may unsubscribe any time by replying “STOP” or using the email link.

5. HIPAA & Data Security

We follow all HIPAA rules. Your personal and health information is encrypted, secured, and never shared with unauthorized individuals. Under no circumstances will POW release your data to third parties without consent.

6. Payment & Billing Terms

A. All Sales Are Final:

We enforce a strict no-refund policy. Once service is confirmed or rendered, charges are nonrefundable.

B. Time of Billing and Payment:

Private patients: Payment due at time of service
Companies: Invoices sent around the 5th of each month, payable within 7 days

C. Late Payments & Fees:

1.5% monthly interest on overdue balances
$50 penalty for payments 5+ days late

D. Disputes:

Must be reported in writing within 30 days of invoice
Unchallenged invoices will be deemed accepted

E. Insurance:

We do not bill insurance companies. Clients must submit insurance claims independently

7. Lab Specimens & Responsibility

A. Laboratory Errors:

POW is not responsible for lab errors but may offer discounted redraws. Errors caused by POW will be corrected at no cost.

B. Sample Handling:

POW never gives specimens to patients
POW is not responsible for delays caused by weather or courier issues
All samples are delivered to the designated lab safely and professionally

C. Authorization & Limitations:

POW does not perform draws without valid lab/provider orders
POW does not give medical advice or test discounts
We are an independent mobile phlebotomy provider and not tied to any lab or facility

8. Scheduling & Appointments

A. Contractor Availability:

POW may revise schedules for emergencies, weather, or holidays. We will notify you as early as reasonably possible.

B. Appointment Changes:

Clients must provide at least 24 hours’ notice for cancellations or reschedules. No-shows or failure to respond at appointment time may result in forfeited service or additional charges.

9. Children’s Privacy

We do not collect data from children under 13 without verifiable consent. Pediatric draws (age 5+) require parental/guardian authorization.

10. Your Rights

You may request to:

Access, correct, or delete personal data
Withdraw consent to marketing
Restrict how we use or share your data

Requests can be submitted via the contact info below.

11. Mailing List & Marketing

If you contact us via our website or email, you may choose to be added to our mailing list for health content and promotional offers. This is optional and can be withdrawn at any time.

12. Contact Us

Phlebotomy on Wheels

13. Agreement

By using our service, you acknowledge and accept these Terms and Conditions, and consent to the data practices outlined in this Privacy Policy.

Privacy Policy